MANAGING IN HARD TIMES - 2009 AND BEYOND
the first of a series in corporate survival
by Rene T. Domingo
rtd@aim.edu

Imagine one of these happening to your company: 

  • your sales rapidly drop by more than 25%
  • your top customer shuts down and files for bankruptcy
  • more than 50% of your accounts receivable suddenly become past due
  • market prices of your products plunge by at least 20%
  • your bank does not renew your main credit line
  • your main bank is closed down,  more than 40% of your company’s cash and investments are trapped inside
  • more than 50% of the value of your company’s investments in securities and other instruments vanish overnight

      The recession is not a question of if or when, but how it will hurt or destroy your business and industry.  Are you ready for the inevitable?  Will you take these lying down as they start to wreck your business, or will your management remain in blissful denial stage (“these can’t happen to us because they have not happened before” or “we’re too big to fail” attitude)?  I recently asked the marketing head of major firm if she is willing to present to management a forecast of a 25% decrease in sales.  She said “never”.  I asked why. “I’ll get fired for doing so” was her frank response.  It seems that self-preservation and mutual destruction are two sides of the same coin.

     You cannot stop an economic crisis, but you can stop it from causing a corporate crisis. The economy will always change from bad to better – the question is that will your company be still around when it does.  It’s time for defensive management, to quickly prepare and execute plans under the worst scenarios.  Don’t waste time listening to others analyze what went wrong with the global economy and who’s to blame...................

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Anti-Quality Policies Robust Quality and Foolproofing in the Design of Products and Processes 
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Non-stop Improvement: Quality Redefined  Linking Quality to Performance Appraisals
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The Total Quality CEO  Methods and Tools in Problem Solving in Health Care
Measure Quality Right the First Time The Need for a Quality-Oriented Corporate Culture
Global Competitiveness through Total Quality Murphy on Quality

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Consistency in Service Quality Satisfying the Internal Custome
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Leadership and Change Management in Hospitals
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E-Red Tape in E-Banking Applying Data Mining to Banking
Reengineering Bank Services Delighting Bank Customers
TQM for Banking Innovative Customer Service by Banks
From Reactive to Responsive, Proactive Banking Benchmarking for Banking
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The Teller of the Future Implementing Total Quality in Banking
After Sales Service in Banking How to Minimize Clerical Errors in Banking
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Just-in-Time: Crisis Management Japanese Style Master in the Art of Cutting Costs
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Excuses for High Inventory True Productivity: The Key to Profitability
The Process Manager The QCD Approach to Operations Management
Zero Management Maintenance: From Backroom to Frontline
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Asian Business and Management
The Samurai and the Manager Coming to Terms with Japanese Management
Management: Japanese Style Zen and Management Training
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