Your customers are falling out of long slowing moving queues.

HOW TO SHORTEN CUSTOMER QUEUING TIME

  • Implement the 3-is-a-crowd rule: open another line or counter when the queue reaches 3 customers.
  • Require managers be in the lobby during peak hours to manage the queue.
  • Reward customers for using the ATM and other automated servers.
  • Establish fast lanes, not on the basis of number of transactions, but on transaction types and duration.
  • Make your office hours flexible to cope with demand variability and peaks.

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