customers are falling out of long slowing
HOW TO SHORTEN CUSTOMER QUEUING TIME
Implement the 3-is-a-crowd rule: open another
line or counter when the queue reaches 3
managers be in the lobby during peak hours
to manage the queue.
customers for using the ATM and other automated
fast lanes, not on the basis of number of
transactions, but on transaction types and
your office hours flexible to cope with
demand variability and peaks.