Support this Site by ordering here these readable, collectible, evergreen sources of wisdom and power for the business leaders of tomorrow

Great Service Management Books for Your Permanent Collection

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Service America in the New Economy

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Government : How the Entrepreneurial Spirit Is Transforming the Public Sector

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The Service Profit Chain : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

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Delivering Quality Service : Balancing Customer Perceptions and Expectations

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Winning the Service Game

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Managing Customer Value : Creating Quality and Service That Customers Can See

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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

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Secrets of Customer Relationship Management

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At Americas Service : How Your Company Can Join the Customer Service Revolution

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Best Practices in Customer Service

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Best of Class: Building a Customer Service Organization

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Positively Outrageous Service

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Delivering Knock Your Socks Off Service

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Coaching Knock Your Socks Off Service

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Managing Knock Your Socks Off Service

 
 

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